Shipping and Returns
§ 1 Cancellation terms and conditions, Right of cancellation
As a consumer you can return the goods received within two weeks without giving reasons. The deadline starts after receipt of these terms and conditions in writing (e.g. as letter, fax or email), however not prior to receipt of the goods by the customer (in case of recurring delivery of similar goods not before receipt of the first part delivery) and also not before compliance with our duty to provide full disclosure in accordance with § 312c Para. 2 BGB (German Civil Code) together with § 1 Para. 1, 2 and 4 BGB-InfoV (German Civil Code Duty of Information) and our duties in accordance with § 312e Para. 1 Clause 1 BGB together with § 3 BGB-InfoV. At the earliest the deadline commences after receipt of the goods by the customer and the customer has received the cancellation terms and conditions in writing, which he/she has to be informed of by separate mail (e.g. letter, fax, email). Only in case of goods that cannot be sent as a parcel (e.g. bulky items) can you declare its return by means of a written request for return. The burden of proof for the request for return rests with the consumer. The punctual dispatching of the goods or the request for return is sufficient for observing the deadline. The return shipment or request for return must be sent to:
artViper designstudio
Türlgasse 18
92637 Weiden
Germany
Telephone: 0961 - 470 30 661
Fax: 0961 - 470 30 663
info@artviper.net
www.artviper.net
If the customer makes use of his right of cancellation, he/she shall be responsible for the return costs if the supplied merchandise conforms to the goods ordered and if the price of the merchandise to be returned does not exceed the amount of 40 Euros or – in case the price does exceed the amount of 40 Euros – if he/she has at the moment of cancellation not yet provided for payment or a contractually agreed part payment In any other case he/she will not incur any charges for the return of goods Please note that software products and books with data storage media with the seal broken or the packaging foil opened are excluded from the aforementioned right of return.
Please note: the right of cancellation does not apply to software products that were acquired by means of a download from the Internet, § 312 d Para. 4 No. 1 BGB (German Civil Code).
§ 2 Consequences of return
In the event of an effective cancellation, the mutually received goods and services shall be returned/reimbursed and, if applicable, any benefits enjoyed through its utilisation surrendered. In the event of the goods being in a deteriorated condition, compensation equal to its value can be demanded. This does not apply if the deterioration of the goods can solely be attributed to its inspection – as it would have been possible in a retail shop for example. Incidentally, the obligation of compensation can be avoided by not accepting the goods as your property and by refraining from anything that can adversely affect its value. Obligations for refunding of payments must be fulfilled within 30 days. For you the deadline starts with the dispatch of the goods or the request for return; for us with its receipt.
End of the cancellation terms and conditions.
